Return and Cancellation
We want you to be completely happy with your purchase from Jewelrushh. if you have changed your mind after receiving your order, No Worries. We offer a very simple 3 step return policy to our customers. For any returned items, you will receive a coupon code equivalent to the product’s value for a future purchase.
Below are the 3 steps for returning your purchases.
1. Inform Us : Please notify us of your return request by emailing the product name and a clear image to support@jewelrushh.co.in within 12 hours of receiving your order. We will then review and approve your request.
2. Return the Product: Once your return request is approved, you must ship the product(s) back to us within 5 days. The item(s) must be in their original, unused condition, with all original packaging and tags intact. Please ensure the product is securely packed.
-> The cost of return shipping is the customer’s responsibility.
-> We recommend using a reliable courier service and sharing the tracking details with us once shipped.
-> Please note, we cannot process a return for any product that is damaged or returned without its original packaging and tags.
3. Receive Your Refund Coupon: Upon receiving your returned package, we will notify you within 24-48 hours. After a quality check, we will issue a refund coupon code for the value of the returned item(s), which can be used for your next purchase with us.
Mode of Refund:
Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase.
Applicable Deductions:
(i) Total of ₹250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse. The balance amount will be shared in the form of a refund coupon code via email. No bank transfer/credit to source will be provided for packages undelivered & returned.
(ii) Any refund coupon code of the previous order, if applied to a new order which is not accepted by you, will lead to expiry of the coupon code and cannot be used again. Please ensure COD / prepaid orders placed using coupon codes are accepted by you.
(iii) For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
(iv) For orders where the shipping charges were waived off as part of any offer, ₹125 towards the shipping from our warehouse to the customer will be deducted while processing refund coupon codes.
(v) A customer, who has used a refund code to place an order, returns the order, will only be eligible for a maximum of 2 refund codes tracing back to the original order.
(vi) Free shipping offer applied to orders placed with refund coupon codes will be deducted (charges worth ₹125) in case the customer has placed more than 2 orders using a refund coupon code.
TOKEN AMOUNT REFUND : Token amount cannot be refunded in case the Cash on delivery order is not accepted by the customer / returns back to our warehouse due to any reason. (₹250 as per standard deduction for the ‘to & fro’ journey of the package). In case the token amount paid for the COD order is of more than ₹250, the excessive amount will be refunded in the form of a refund coupon code as per the policy and will be emailed to the customer.
Eligibility:
(i) All products sold under our website are eligible for return against a credit of coupon code.
(ii) Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹125 shipping cost, or you may collect them in-person from our warehouse.
(iii) Items which are not informed for returns within 12 hours / not received by us within 5 days, are not eligible for returns.
(iv) All our products undergo multiple levels of quality checks and then dispatched. In case of quality not meeting your expectation, no money refund will be given.
Refund Time:
(i) Coupon code will be processed within 3 working days from the day we receives the returned products.
(ii) The coupon code issued as refund will only be applicable for use if you do not apply any other offer code while placing a new order.
(iii) A customer cannot apply more than one coupon code while placing an order and hence orders that are placed using the refund coupon code will not be able to apply any other offer coupon code.
(iv) For products received damaged, we will be happy to ship a replacement for the same product or issue you a refund coupon code for the amount paid for the product.
Damaged Product Received:
All our products go through a ‘3-Level-Quality Check’ and are packed with utmost care to ensure it reaches our customers in the most delightful condition. But in some rare cases, it may happen that due to rough handling of the package during transit by the courier partner, the product may not reach you in the condition you expected it to be. In such cases, below is what you need to do:
1) Inform within 12 Hours: Create a video of unboxing your package, or click pictures of the product to that clearly shows the issues you are facing. Write an email within 12 hours of receiving the package to our returns support team at team@jewelrushh.co.in and attach all the necessary proofs for faster resolution. Our team will respond to your mail within 48 hours.
2) Reverse Pickup : Once your return is approved and our team verifies that your order is eligible for a return and replacement, we will arrange a reverse pickup for your product at no extra cost, and the same will be attempted within 24 hours after confirmation. We will request you to keep the products ready for pickup, failure to do so we lead to cancellation of pickup and you will have to ship the product back to us by bearing the shipping charges.
3) Resolution: Once the reverse pickup is successful, we will dispatch a replacement package for your damaged product depending upon the availability of the same or shall issue you a full refund coupon code worth the value of the product for your next purchase which will be valid for the next 1-year from the date of issuance. No refund will be provided in any replacement or damage cases. We will be happy to provide you a replacement or issue a refund coupon code.